FAQs

Affiliates FAQ (4)

At what amount is payout done?

We pay out affiliates after they have earned $50 in Affiliate Commissions

How are payouts done?

We pay out via PayPal to all our affiliates, to their registered e-mail address only.

Can I advertise HerperPRO through e-mail?

All e-mails MUST conform to the Can Spam act.

I intend on doing a large amount of promotion, are there any special programs?

Please contact grant@herperpro.com to discuss the possibilities.

Facebook Questions (5)

Is it possible to only use goMobile?

No it is not. The mobile portion allows basic input of some events, but doesn’t come close to the abilities of all the features in our desktop application.

Are you able to input tracking on the mobile app without entering into “goMobile” mode first on the desktop software?

Yes, you can scan QR codes on the habitats to use the goMobile interface at any time. You can then go to the desktop version, and click Enter goMobile Mode, and immediately Exit goMobile mode to cause the desktop to import all the events you have done goMobile(y)

Does the software allow you to generate and print the QR codes or do you need additional software for that?

The labels that contain the QR codes are printed from the software, in 2 sizes….. 2.625 x 1, and 4 x 2. You do require an internet connection to create the QR codes.

Do you need to enter the mobile mode every time or is it possible to make multi-days in goMobile and do an import once a week.

Yes….you can use the goMobile feature on and off for any length of time, and then do one import, which will bring in all the events. We have tested with over 1000+ entries, and although the import did go slowly, it completed without an issue.

Installation FAQ (2)

I can’t get it into TRIAL or see my license

If you are in DEMO mode, go to CONTROL PANEL and then GENERAL. Enter your e-mail in the box on the right and click the VALIDATE button. This will contact the server, and upgrade your license.

I get “HerperPRO can’t be opened because it is from an unidentified developer” when trying to install.

Like many other programs on the market today, we have decided not to distribute our program through the Apple App Store, and do so directly. This will allow for quicker updates, and generally less hassles getting the product to you.

If you receive the above error, here is a guide to help you install any program that doesn’t come from the MAC store.

http://www.herperpro.com/herperpro-mac-install-help

Installation Help (1)

I can’t get it into TRIAL or see my license

If you are in DEMO mode, go to CONTROL PANEL and then GENERAL. Enter your e-mail in the box on the right and click the VALIDATE button. This will contact the server, and upgrade your license.

Licensing FAQ (1)

How do I upgrade my license from an old version of HerperPRO or Vyp3r RTS

Until July 31, 2013 upgrades to HerperPRO with goMobile are FREE from HerperPRO RTS and Vyp3r RTS licensed users. After that, the full purchase price will apply.

Please, first register on site. Then open a ticket, and let us know your previous registered e-mail address. If we can match that with our records, we will complete the approval. If not, you may need to send us your previous license e-mail, or PayPal receipt.

Misc FAQ (2)

When I try to log in, it says something about “spam” and “whitelist”, and I can’t log in.

That is a security measure we have with our systems. If you are trying to log in from an IP that a known hacker has used at some point, it may block access initially. This data comes from a central database on the internet. You need only request access, and we will approve your login details, and Whitelist you. It’s unfortunate we have to do this, but security is one of our primary concerns!

 

I own a store, do you offer store pricing?

Please contact grant@herperpro.com to discuss Digital and CD partnership sales for your business.

Operation FAQ (1)

I want to move the software to a new computer

You need to de-authorize of unlock your current license. Log into the site, and click the Remove Lock to My Computer button located on the right side!

Pre-Purchase FAQ (6)

Is there a monthly fee?

There is no mandatory monthly fee. The price of the software includes all updates through v2.x. Pricing includes all features, including the goMobile interface use. There is a small additional monthly fee, if you use the goMobile feature for more than 49 animals.

When I try to log in, it says something about “spam” and “whitelist”, and I can’t log in.

That is a security measure we have with our systems. If you are trying to log in from an IP that a known hacker has used at some point, it may block access initially. This data comes from a central database on the internet. You need only request access, and we will approve your login details, and Whitelist you. It’s unfortunate we have to do this, but security is one of our primary concerns!

 

How much is HerperPRO?

The software purchase price is $39.99USD. This allows full, unrestricted use of the desktop application, and you are allowed to use it in goMobile mode for up to 50 Animals. If you intend on using goMobile for 50 or more animals, there is a $7.99/mo charge, or $79.99/yr subscription.

When available, additional animal specific modules will be $3 – $10ea.

What are the system requirements for HerperPRO?

The HerperPRO desktop software is PC based, with Windows 2000/Vista/7/8 required. The desktop version requires an internet connection from time to time, for updates, news, module configuration and license validation. The goMobile interface, requires a smartphone or tablet with QR reader software (Most free barcode readers do this), and an internet browser with either Wifi or data internet access.

Will my data upgrade from previous versions of HerperPRO?

From v0.97 of  HeprerPRO with goMobile, you will be able to import from:

HerperPRO RTS v1.0.9 (pre goMobile)
Vyp3r RTS v 1.3
HerperPRO with goMobile v0.95
HerperPRO with goMobile v0.96

We do not plan any other import scripts. Data previous to those versions may be converted by our staff. Please contact us for costs.

** Only HerperPRO with goMobile data is completely converted. Expect  a small amount of loss from other software versions, as there are substantial changes that do not allow 100% file conversion.

Are you offering a free trial version?

We currently have a DEMO and a 15 day full-featured TRIAL version!

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